Know your customer policy

General information

Know your customer (English know your customer, abbreviated KYC) – is a term of banking and exchange regulation for financial institutions and other companies working with money individuals, meaning that they must identify and identify the counterparty before conducting a financial transaction.

I. The AML & KYC policy applies to NeoTrade (the “Company”), as well as its partners and Clients, and has the goal of preventing and actively preventing money laundering and any other activity that facilitates money laundering or the financing of terrorist or criminal activities. The company requires its managers, employees, and affiliates to follow the principles of this policy in order to prevent the use of the Company’s services for the purposes of money laundering.

II. Within the framework of this policy, it is prohibited to conduct actions aimed at concealing or distorting the true origin of funds obtained by criminal means, in order to launder illegal proceeds.

III. Usually money laundering occurs in three stages. Initially, at the “placement” stage, cash flows into the financial system, where funds obtained as a result of criminal actions are converted into various financial instruments, such as money transfers, traveler’s checks, or deposited in financial or banking institutions. At the “stratification” stage, funds are transferred or transferred to other accounts or to other financial or banking institutions for further purification of funds from their criminal origin. At the “integration” stage, money is returned to the economy and is used to purchase property, finance business, or criminal activity. Funding for terrorism can use funds that are not derived from criminal activity; which can be regarded as an attempt to conceal the origin or intended use of funds that will later be used for criminal purposes.

IV. Every employee of the Company whose duties are related to the provision of the Services and who directly or indirectly deal with Clients should be aware of the requirements of the relevant laws and regulations relating to the job duties of an employee of the Company, and such employee will be obliged to continuously fulfill these obligations to the extent complying with relevant laws and regulations.

V. Each subdivision of the Company shall be governed by the policy of AML & KYC, drawn up in accordance with the requirements of the applicable law.

VI. The Company is obliged to keep all personal and official documents for a minimum period of time established by the requirements of the applicable law.

VII. All new employees of the Company must be trained on the subject of AML & KYC. Existing employees of the Company undergo similar training annually. Participation in additional training programs is mandatory for all Company employees related to AML & KYC.

VIII. The client undertakes to:
i. to comply with legal norms, including international ones, aimed at combating illegal trade, financial fraud, money laundering, and legalization of illegally obtained funds;
ii. exclude direct or indirect complicity in illegal financial activities and any other illegal operations using the Site.

IX. The Client guarantees legal origin, legal possession and the Client’s current right to use the funds transferred by the Client to the Account.

X. In the event of suspicious or fraudulent cash deposits, including the use of stolen credit cards and / or any other fraudulent activity (including any refunds or cancellation of payments), the Company reserves the right to stop the provision of services and block the Client’s account, as well as cancel any transactions carried out by the Client and investigate transactions of dubious nature, as a result of which the operations are suspended until the nature of the occurrence of funds is ascertained and investigations.

XI. During the course of the investigation, the Company reserves the right to request from the Client copies of the identity card and bank cards used to replenish the account, payment, as well as other documents confirming the legal ownership and legal origin of the funds.

XII. The client is prohibited from using the services and / or software for any illegal or fraudulent activity, or for any illegal or fraudulent transaction (including money laundering) in accordance with the laws of the country in which the client or company is located.

XIII. The refusal of the company to conduct suspicious transactions is not a reason for the company to incur any civil liability to the client or other third parties for failure to fulfill any obligations towards the client.

In order to verify the identity of the client, NeoTrade asks to provide certain documents, in accordance with the international policy of financial organizations “Know Your Client” (KYC policy), to prevent cases of fraud. The verification procedure at NeoTrade is very simple and straightforward. The client must provide several documents to complete the trading account verification procedure:

Proof of identity:

May be either an ID Card, Driver’s License or Passport:
– In the case of ID Card and Driver’s License you need to take a Picture/Scan of the front and the backside of the document.
– In the case of Passport, open the passport to make the first two pages visible.

Proof of residence:

Utility Bill: Photo or Scan of Gas Bill, Electricity Bill, Landline Telephone Bill, Internet Bill, etc.
– Credit or Debit Card Bank Statement.

Bill/Bank Statement should be issued no longer than 3 months prior to the day of the client’s deposit.

Name must correspond with the client’s Registered Trading Account.

The documents should be unfolded. In case you want to hide some information, use a small piece of paper to cover the area.

Ensure that the Image or Scan is Clear and Readable.

Copy of Bank (Credit or Debit) Card Corresponding to your Trading Account:

Photo or Scan of Both Sides:
– Front side: First 6 and Last 4 Digits must be visible, (e.g. 4123-56xx-xxxx-4567).

Hide the Middle 6 numbers with a small piece of paper to hide them for your own security.

a. Backside: The client should ensure their signature is on the signature strip and to remember to cover the CVV code (the 3 digit number on the back of their card).
Ensure that the Image or Scan is Clear and Readable.

D.O.D (Declaration Of Deposit)

Attached to the email is a draft of the DOD confirming your deposit.

We ask the client to sign the DOD and return a Photo or Scanned copy of the signed document.

Ensure that the Image or Scan is Clear and Readable.

Every client has to finish the verification process within 48 hours.

All documents should be of good quality as it is official documentation, which means that Pictures/Scans should not be cropped, cut, blurry, or washed out by overly bright light also should be in color. All four corners of the documents should be visible on the Pictures/Scans.

Scanned copies of documents

Make sure your photos or scanned copies of documents meet the following requirements:
a. Scanned copies of documents must have high resolution and be printed in color;
b. The following image formats are allowed: JPG, GIF, PNG, TIFF, or PDF;
c. File size should not exceed 10 MB;
d. Photos or scanned copies of documents should have a period of not more than three months;
e. Documents must contain Latin characters or have Latin transliteration;
f. In case of poor quality of the submitted documents, the Verification Department may ask you to submit the documents again.

The verification procedure usually does not take much time. However, in some cases, it may take up to 24 hours. Our Verification Department will do everything possible to review and accept the information provided by you as soon as possible. In case of any difficulties, please contact our round-the-clock customer support.